Cancellation & Refund Policy

1. Scope

This policy applies to stays and day-use rooms booked and paid directly on the Illowa Hotel website. Bookings made through external platforms follow the cancellation and refund rules of that platform.

2. Cancellation and Refunds

• Free cancellation with a full refund up to 1 day before check-in.
• Free cancellation with a full refund within 60 minutes of booking (before the check-in time).
• Bookings cannot be cancelled or refunded after the check-in time or after you have checked in.
• Bookings made after the check-in time cannot be cancelled, except within 15 minutes of booking.
• If the room differs from its description or the service is not provided as promised, you may cancel and be refunded even after check-in.
• For bank transfers, please pay within 2 hours of booking. Unpaid bookings are cancelled automatically.
• Card and easy-pay refunds take 3–7 days depending on the card issuer. Bank transfers are refunded to the paying account.
• To cancel, please call the hotel at +82-31-464-9661.

Cancellation deadlines are based on the check-in date, and refunds are based on the original payment amount.

3. Contact

Illowa Hotel · Tel +82-31-464-9661 · Email ch8773@naver.com · 41, Anyang-ro 268beon-gil, Manan-gu, Anyang-si, Gyeonggi-do, Korea